PRIVACY POLICY
The Shade Company, Inc. (shadesco.com)
Protecting your private information is our priority. This Privacy Policy applies to shadesco.com and The Shade Company, Inc. (“The Shade Company,” “we,” “us,” or “our”) and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to The Shade Company include shadesco.com. The Shade Company website is a window treatments and window-treatment installation local business site. By using the The Shade Company website, you consent to the data practices described in this statement.
Information We Collect
We may collect personally identifiable information that you provide directly to us, such as your name, phone number, email address, and any details you include in a contact or request form.
We may also automatically collect information about your device and browsing, including your IP address, browser type, domain names, access times, and referring website addresses. This information is used to operate and maintain the quality of the service and to compile general statistics about use of the website.
We encourage you to review the privacy statements of any websites you choose to link to from our site so that you can understand how those sites collect, use, and share your information. The Shade Company is not responsible for the privacy statements or other content on websites outside of the The Shade Company website.
How We Use Your Information
We collect and use your personal information to operate our website and deliver the services you request, including responding to your inquiries and following up regarding our products and services.
We may also use your information to inform you of other products or services available from The Shade Company and its affiliates, and to contact you via surveys to research your opinion of current or potential new services.
We do not sell, rent, or lease our customer lists to third parties.
SMS / Text Messaging Program
If you provide your phone number and opt in through our website form, you agree to receive sales-related follow-up and one-on-one communication text messages from The Shade Company. Consent to receive text messages is not a condition of any purchase.
- Message frequency varies.
- Message and data rates may apply.
- You can opt out at any time by replying STOP. For help, reply HELP or contact us using the details below.
- Opting in is voluntary, and the consent checkbox on our form is not pre-selected — you must actively check it.
No sharing of mobile information for marketing.
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share mobile information only with service providers or subcontractors (for example, our SMS platform provider) strictly to help us operate the text-messaging program, and only under obligations of confidentiality — never for those providers’ own marketing.
We retain SMS opt-in and consent records for as long as needed to operate the program and to comply with applicable law and carrier requirements.
How We Share Your Information
The Shade Company does not sell your personal information. We may share data with trusted service providers who perform functions on our behalf — such as statistical analysis, sending email or postal mail, providing customer support, or arranging deliveries. All such third parties are prohibited from using your personal information except to provide these services to The Shade Company, and they are required to maintain the confidentiality of your information.
As noted above, mobile phone numbers and SMS opt-in data are never shared for third-party marketing purposes.
We may keep track of the pages our users visit within our website to determine which of our services are most popular and to deliver more relevant content. Where this activity may be considered “selling” or “sharing” of personal information under applicable law, you may opt out as described in the “Your Privacy Rights” section below.
The Shade Company will disclose your personal information, without notice, only if required to do so by law or in the good-faith belief that such action is necessary to: (a) comply with the law or legal process served on The Shade Company or the site; (b) protect and defend the rights or property of The Shade Company; or (c) act under exigent circumstances to protect the personal safety of users of The Shade Company or the public.
Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information under laws such as the California Consumer Privacy Act (as amended by the CPRA) and similar state privacy laws. These may include the right to:
- Know what personal information we collect, use, and disclose;
- Request access to or a copy of your personal information;
- Request correction or deletion of your personal information;
- Opt out of the “sale” or “sharing” of your personal information; and
- Not be discriminated against for exercising your rights.
To exercise any of these rights, or to opt out of the sale or sharing of your personal information, please contact us using the information at the end of this policy. We will not share your mobile phone number or SMS consent for marketing purposes regardless of any request.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, to provide our services, to comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.
Cookies
Our website may use “cookies” to help personalize your online experience. A cookie is a text file placed on your device by a web-page server. Cookies cannot run programs or deliver viruses to your device and can only be read by a web server in the domain that issued the cookie.
Cookies help us recognize returning visitors and remember information you previously provided, simplifying your experience on subsequent visits. You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline them. If you choose to decline cookies, you may not be able to fully experience the interactive features of our website.
Security of Your Information
We use commercially reasonable safeguards to protect your personal information from unauthorized access, use, or disclosure. When sensitive information (such as a credit card number) is transmitted, it is protected using encryption, such as the Secure Sockets Layer (SSL) / Transport Layer Security (TLS) protocol.
Children Under Thirteen
The Shade Company does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under thirteen, you must ask your parent or guardian for permission to use this website.
Opt-Out and Unsubscribe
We respect your privacy and give you the opportunity to opt out of receiving communications. You may opt out of receiving any or all communications from The Shade Company by contacting us using the details below, or — for text messages — by replying STOP.
Changes to This Policy
The Shade Company may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or customer feedback. We encourage you to review this policy periodically. The “Last Updated” date at the top indicates when it was most recently revised.
Contact Information
The Shade Company welcomes your questions or comments regarding this Privacy Policy. If you believe we have not adhered to this policy, please contact us at:
The Shade Company – New York 500 7th Ave, New York, NY 10018
Phone: 212.222.8288 Email: info@shadesco.com
Last Edited – 07/11/26
I ordered solar shades for multiple windows in my apartment, and from the first consultation to final installation, everything was smooth, thoughtful, and professional.
Oren, the designer, was kind and honest — he gently guided me away from choices that wouldn’t suit my space, while still honoring every detail I cared about. Iris and Nitzan, both supervisors, were responsive and supportive whenever needed. The installation by Dave was flawless — he listened carefully and made sure every detail looked just right.
Yes, it took a bit over a month, but they were upfront about summer delays — and the result was well worth the wait. Plus, the Costco gift card they offer after installation is a lovely bonus!
Highly recommend — great people, great product, great experience.
Huge shoutout to the shades.com!
They did an amazing job installing our custom drapery and sheer Roman shades, everything turned out exactly how we pictured it.
From the first chat to the final install ,their team was super friendly , attentive and really took the time to understand what we wanted. They helped us pick the perfect fabric and designs without any pressure, and the sheer Roman shades ,they let in just the right amount of light while keeping things cozy. Thy add such a classy vibe to the room and the install was quick and flawless.
Best part? My wife is over the moon (which is a major win!!!).
if you want window treatments that make your home look and feel amazing these folks are the real deal . Thanks for making our place so much prettier .
10/10 would recommend to anyone
I recently had the pleasure of working with The Shade Compang, and I couldn’t be more impressed with their services. From start to finish, they demonstrated professionalism, expertise, and a true commitment to customer satisfaction.
Their team helped me choose the perfect shade solution for my home, providing detailed recommendations based on my needs and budget. The quality of their products is exceptional—durable, stylish, and designed to withstand the elements. The installation process was seamless, with their skilled technicians ensuring everything was set up perfectly and on time.
What truly sets them apart is their customer service. They were responsive, attentive, and went above and beyond to make sure I was completely satisfied with the final result. It’s rare to find a company that combines top-notch products with such outstanding service.
I highly recommend them to anyone looking for high-quality shade solutions to almost any type of spaces.
I urge anyone in the NYC area to stay far away from The Shade Company and all Graber products. Horrible customer service and poor quality product! I have lots of photos that I am happy to share. Do yourself a huge favor and Stay clear of this company; you will thank me for this advice!
BE WARNED! We purchased custom shades for every room (three bedrooms, two bathrooms, living room and kitchen) in our new apartment because we are long time Costco members and know how they stand behind their products and offer great customer service. They were running a promotion for custom shades so we figured that we had nothing to lose. Let me tell you that from the minute the contract was signed with The Shade Company everything went downhill and fast. It took six weeks for them to arrive. Every room but one had either production issues and or installation problems. Fast forward six weeks, they came back again with damaged materials, incorrectly made materials and an installer that had a foul mouth and didn't stop cursing along with making a racist comment about a female customer at another job of theirs. The installation of the valances was attached by Velcro and began falling off the same day. My children could have done a better job. I am fed up with chasing after them to do the right thing and fix everything correctly once and for all. I write this as a last resort to let others know what a horrific experience this has been and save others from going through this never ending saga!
What Our Clients Say
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